LATEST C_C4H56I_34 PASS4SURE PDF & C_C4H56I_34 FREE DEMO & C_C4H56I_34 STUDY GUIDE

Latest C_C4H56I_34 Pass4sure Pdf & C_C4H56I_34 Free Demo & C_C4H56I_34 Study Guide

Latest C_C4H56I_34 Pass4sure Pdf & C_C4H56I_34 Free Demo & C_C4H56I_34 Study Guide

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The cost of registering for a certification SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) exam is quite expensive, ranging between $100 and $1000. After paying such an amount, the candidate is sure to be on a tight budget. TestPassed provides SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) preparation material at very low prices compared to other platforms. We also assure you that the amount will not be wasted and you will not have to pay for the SAP Certified Application Associate - SAP Service Cloud Version 2 (C_C4H56I_34) certification test for a second time.

SAP C_C4H56I_34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 3
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 4
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 5
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 6
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 7
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q81-Q86):

NEW QUESTION # 81
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Cases
  • C. Service orders
  • D. Registered products

Answer: B,D


NEW QUESTION # 82
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Business
  • B. Technical
  • C. Development
  • D. Administration

Answer: A,B

Explanation:
Within SAP Service Cloud Version 2, the available user types include "Business" and "Technical" users.
Business users typically interact with the system through its front-end functionalities, focusing on tasks such as sales, service, and customer engagement. Technical users, on the other hand, are involved with the back-end aspects of the system, dealing with configuration, customization, and system administration tasks to ensure that the SAP Service Cloud operates smoothly and meets the organization's needs.


NEW QUESTION # 83
Which configuration can you use to trigger a warning message based on custom logic?

  • A. Create a determination
  • B. Create a validation
  • C. Create a page layout
  • D. Create an autoflow

Answer: B


NEW QUESTION # 84
You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?

  • A. An autoflow
  • B. A workflow
  • C. A page layout
  • D. A determination

Answer: D


NEW QUESTION # 85
What is the only way to change an active case type?

  • A. It is not possible to change an existing case type.
  • B. Execute the Create New Version action.
  • C. Copy an existing case type.
  • D. Edit the name of the existing case type.

Answer: B

Explanation:
Existing Cases can be changed, but only by executing the action "Create New Version" from the existing Case Type that has to be modified. For example, if after creating a new Case Type, the Administrator realizes that the Service Catalog is missing, they will have to execute the action Create New Version from the existing Case Type, then enter the service catalog and activate the new version. References = Creating a Case Type


NEW QUESTION # 86
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